One Traffic Stop, Too Many Red Flags
Content by: Wendy Busse-Coleman | The Back Page - Blog | Video | August 4, 2026
Featured Blog Post
August 2026
The Quiet Lessons of Hospice: Walking Beside a Loved One at the End of Life
Content by: Wendy Busse-Coleman | The Back Page - Blog | 3 Min. Read | August 8, 2026
The Great Subscription Escape: How One Customer Finally Said "Buh-Bye" to a Charge That Wouldn't Take No for an Answer
Content By: Wendy Busse-Coleman | The Back Page - Blog | 3 Min. Read | August 5, 2026
The Dark Pattern I Almost Fell For
Content by: Wendy Busse-Coleman | The Back Page - Blog | 2 Min. Read | August 4, 2026
When Airline Systems Fail: How Southwest Deleted My Travel Credits, Duplicated My Ticket, and Charged Me for a Flight I Never Bought
Content by: Wendy Busse-Coleman | Blog | 2 Minute Read |August 3, 2026
July 2026
What "Unusually High Call (or Chat) Volume" Really Means - And Why Companies Keep Saying It
Content by: Wendy Busse-Coleman | Blog | 3 Minute Read | July 22, 2026
250 Years of Freedom: A Birthday Worth Celebrating Together
Content by: Wendy Busse-Coleman | Blog "The Back Page" | 5 Minute Read | July 4, 2026
June 2026
Passkeys vs. Passwords: A Simpler, Safer Way to Stay Secure Online
Content by: Wendy Busse-Coleman | Blog | 2 Minute Read | June 20, 2026
The New Customer Service Wall: Bots, Renewal Traps & Return Obstruction
Content by: Wendy Busse-Coleman | Blog | 2 Minute Read | June 19, 2026
CONFUSION - It's a Business Model: Why Canceling a Subscription Feels Like a Maze
Content by: Wendy Busse-Coleman | Blog | 5 Minute Read | June 16, 2026
Honoring 250 Years of American Freedom - A Call for Unity
Content by: Wendy Busse-Coleman | Blog | 2 Minute Read | June 15, 2026
Free Trials That Aren't Free: How Dark Patterns Trap You (and How to Protect Yourself)
Content by: Wendy Busse-Coleman | Blog | 5 Minute Read | June 14, 2026
California vs. New York: Why One State Is Reducing Homelessness, and the Other Isn't
Content by: Wendy Busse-Coleman | Blog | 2 Minute Read | June 12, 2026